Betting Rules

Goldbet Casino aims to provide a clear and fair betting environment for players in Australia. These rules apply to bets placed through the website or any other approved betting channel made available to you. Additional rules may apply to particular sports, events, games, markets, promotions or betting products. Where a specific rule conflicts with a general rule, the specific rule for that product or market will generally apply.

You must be legally permitted to participate in online gambling in the place where you are located. You are responsible for checking the laws that apply to you before creating an account or placing a bet. You must also provide accurate information, keep your account details current and use the account only for your own personal use. An account must not be shared, transferred, sold or operated on behalf of another person.

Goldbet Casino may carry out identity, age, location, payment and account checks. These checks may be completed when an account is opened, before a transaction is processed or at any later stage. You may be asked to provide information or documents needed to complete a check. If required information is not supplied, an account or transaction may be restricted, suspended or reviewed in accordance with the applicable terms.

Only one personal account should be used unless Goldbet Casino has expressly approved another arrangement. Duplicate, misleading, fraudulent or third-party accounts may be investigated. Any decision about an account or bet will be made under the applicable Terms and Conditions, relevant product rules and applicable Australian requirements.

Account security

• Keep your username, password, verification codes and payment information confidential.
• Do not allow another person to access or use your account.
• Notify Goldbet Casino through the available support process if you believe your account has been accessed without permission.
• Check your balance, bet history and account activity regularly.
• You are generally responsible for activity completed through your account unless an investigation establishes otherwise.

Bets are settled using the official result or source specified in the relevant market rules. The information used for settlement may differ from live commentary, media reports, unofficial websites or an initial announcement. Where a result is changed after settlement, the applicable market rules will determine whether the original settlement remains valid or whether an adjustment is required.

Unless a market rule says otherwise, the result at the end of the relevant event, game or settlement period is used. Later appeals, corrections, penalties, disqualifications or changes may not affect a settled bet. Some markets may use a particular result, time, score, ranking or official decision, so you should read the market information before placing a bet.

If an event is postponed, abandoned, interrupted, rescheduled or materially changed, settlement will follow the specific rules for that market. A bet may remain open, be transferred to a new date, be cancelled or be settled according to the part of the event that has been completed. Different rules can apply to different bet types, so no general outcome should be assumed.

For multi-selection or combination bets, each selection is assessed under its own market rules. If one selection is cancelled or otherwise treated as void, the remaining selections may be settled under the applicable combination rules. A bet that includes an invalid, void or unavailable selection may not produce the outcome originally expected.

Where a bet is declared void, the stake will generally be returned to the account, subject to the applicable rules. A void bet may be removed from a combination, treated as having no effect or handled in another way depending on the product. Promotional funds, bonus conditions or other restricted balances may be subject to separate terms.

Account balances and returns

Settled returns are credited to the relevant account balance after the result has been confirmed and processed. The balance shown online may be subject to pending transactions, account checks, corrections or adjustments. If you believe a result or balance is incorrect, review your bet history and raise the issue through the available support process as soon as possible.

Goldbet Casino may correct a settlement that was made in error. If an amount has been credited incorrectly, the relevant balance may be adjusted in accordance with the applicable terms. You should not withdraw, spend or transfer funds that you know, or reasonably suspect, were credited by mistake.

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and never wager more than you can afford to lose. Take regular breaks, avoid betting when upset or under the influence of alcohol or other substances, and do not borrow money to gamble.

• Set personal deposit, spending or time limits where those tools are available.
• Use account activity and bet history to keep track of your play.
• Do not chase losses by increasing stakes or placing more frequent bets.
• Consider a break, account restriction or self-exclusion if gambling is no longer enjoyable or controlled.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

If you have a question about a bet, result, transaction or account restriction, first check the relevant market information, account history and Terms and Conditions. If the matter is not resolved, submit a clear complaint through the support option available on the website. Include the relevant bet reference, date, market and a description of the issue, but do not include unnecessary sensitive information.

Complaints are reviewed under the applicable internal process. Goldbet Casino may ask for additional information to verify the account or investigate the matter. A complaint does not automatically cancel a bet, change a settlement or suspend any payment obligation. Any review will be handled in accordance with the applicable terms, privacy requirements and Australian law.

These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operational practices. The current version published on the website applies to future activity unless the applicable terms state otherwise. Check this page and any product-specific rules before placing a new bet.